Web-to-Case in Salesforce


  • Go to Setup --> Web-to-Case.

  • Select Enable Web-to-Case checkbox

  • Choose the Default case origin

  •  If you want to respond back to the customer,once the case is created via web form choose the response template.

  • Go to Setup --> Click the "Generate the HTML" link. Select the required fields and enter the return URL and click the "Generate" button.

  • Copy and paste the HTML generated in your blog or website.